UX Research
UX Research
Mobile app research
Methods: usability testing.
Research question: What challenges do users encounter when booking activities through a mobile app "MyTimeActive"?
Goal is to increase bookings by enhancing the overall booking experience for users.
Preschool website research
Methods: user interviews, observations, and survey.
Research questions: What criteria do parents consider when choosing a preschool? How does the overall process work? Are there any problems with current process for this preschool?
Goals are to reduce overload for preschool managers and increase admission rate.
Corporate insurance platform research
Methods: Heuristic evaluation.
Research question: What challenges do users encounter while using the platform?
Goal is to reduce number of calls and emails to Support Call Centre.
Go back to Featured works
Mobile app research
Methods: usability testing.
Research question: What challenges do users encounter when booking activities through a mobile app "MyTimeActive"?
Goal is to increase bookings by enhancing the overall booking experience for users.
Preschool website research
Methods: user interviews, observations, and survey.
Research questions: What criteria do parents consider when choosing a preschool? How does the overall process work? Are there any problems with current process for this preschool?
Goals are to reduce overload for preschool managers and increase admission rate.
Corporate insurance platform research
Methods: Heuristic evaluation.
Research question: What challenges do users encounter while using the platform?
Goal is to reduce number of calls and emails to Support Call Centre.
Go back to Featured works
Mobile app research
Methods: usability testing.
Research question: What challenges do users encounter when booking activities through a mobile app "MyTimeActive"?
Goal is to increase bookings by enhancing the overall booking experience for users.
Preschool website research
Methods: user interviews, observations, and survey.
Research questions: What criteria do parents consider when choosing a preschool? How does the overall process work? Are there any problems with current process for this preschool?
Goals are to reduce overload for preschool managers and increase admission rate.
Corporate insurance platform research
Methods: Heuristic evaluation.
Research question: What challenges do users encounter while using the platform?
Goal is to reduce number of calls and emails to Support Call Centre.
Go back to Featured works