Research findings. Routine tasks (like tracking progress, writing instructions and filling out assessment forms) take too long.
The review process is inefficient and doesn't scale to a larger team.
Automation and new healthcare workflow
With new CRM the healthcare workflow will look like this: the specialist creates a child’s health profile, the system suggests treatment plans based on existing knowledge base, sends treatment plans with instructions to parents, generates reports and helps with tracking.
Screens and features
01 Assessment screen
Specialists will have one simple page to fill out instead of different distributed paper forms and notes.
Reviewers will have a page to glance over the overall child’s conditions.
Specialists will be able to easily recall the overall child’s conditions.
Before having the new system specialists used Excel spreadsheets for every child, printed-out lists, notes, and weekly paper calendars to track exercise progress.
Features
Prioritise problems
After the assessment, choose which problems to focus on and which blocks to include in the Management plan.
02 Management plan
Features
Automatic suggestions
Showing the most effective exercises for a specific problem leads to:
More effective work
Fewer mistakes and less fatigue
Assistance in educating novice specialists
03 Tracking progress screens
Specialists will be able to easily add weekly progress.
Specialists will be able to effectively navigate through their notes and video observations.
Results
In 2 months, I have created design for core screens, with thoughtful navigation, scalable structure and user-friendly interfaces. During usability testing sessions specialists were excited about using the new system.
The key factors for a successful start were: the prioritization of requirements, the iterative design process, collaboration with the developers and close contact with the owner.
Next steps
The project is still ongoing and there are many features and improvements that I would like to work on next. Most important:
Knowledge base subsystem
Online review subsystem
I learned a lot from this project and I’m looking forward to seeing it grow and evolve. I’m grateful for the opportunity to work with such a passionate and dedicated people.
The expected business outcomes
Increased overall efficiency
Reduced costs for training new staff
Established streamlined processes