Skills Journey
MVP for internal management system
Child mental health provider
User research, MVP, information architecture, visual design, design system
About the project
Skills Journey is a web system that helps specialists of the Child Development Centre create and manage treatment plans for their clients.
I was responsible for:
Conducting user research
Exploring journey maps
Designing the MVP
The owner wanted a web system because she used a legacy system, the onboarding process for new staff was difficult and the experienced specialists' knowledge were non-transferrable to new staff. The owner needed new effective workflow.
User research
I conducted qualitative research using remote observation and interviews.
Remote observation allowed me to identify the pain points and challenges that specialists faced with the current technology and process.
Interviews helped me to understand the specialists’ emotions and motivations during specific activities.
I analysed the research data using thematic analysis and developed a set of themes that captured the users’ problems. I've created a board with users' quotes to remember why we design the new system:
“Assessment reports take up too much of my time”
“Writing emails with treatment plans and instructions for parents requires a lot of focus”
“I often forget to monitor the exercises’ progress”
“It’s a hassle to find and analyse past data”
“I don’t get enough feedback from my peers”
“It’s hard to review my teammate’s work without knowing their context”
Main problems
Routine tasks (like tracking progress, writing instructions and filling out assessment forms) take too long
The review process is inefficient and doesn't scale to a larger team
Automation
The main design idea was about automation. If the specialist creates a child’s health profile, the system suggests treatment plans, sends instructions to parents, generates reports and helps with tracking.
Information architecture
I created the structure and navigation of the new system. I enjoyed doing this because it helped me visualise and understand the product, and it helped to avoid rework later on.
In collaboration with developers I created a simple document that described the functionality, data structure (objects and relationships) and navigation of the system. This document made it possible for everyone to understand the product’s scope and vision.
Navigation (sitemap) and examples of some objects:
Solution
My main goals for designing the solution were:
Create a smooth and continuous flow so that the user knows what step they need to take at every moment
Automate routine scenarios
Create new review process
Workflow before and after
Before having the new system specialists used printed-out forms and paper notes to keep and review assessment information.
Assessment screen
Pain points solved:
Specialists had one simple page to fill out instead of different distributed paper forms and notes.
Reviewers had a page to glance over the overall child’s conditions.
Specialists were able to easily recall the overall child’s conditions.
Before having the new system specialists used Excel spreadsheets for every child, printed-out lists, notes, and weekly paper calendars to track exercise progress.
Exercises stats and tracking screen
Pain points solved:
Specialists will be able to easily track exercises.
Specialists will be able to effectively navigate through the stats.
Specialists will be able to effectively navigate through their notes.
Specialists will be able to easily update the exercise plan.
Other screens
Results
In 7 weeks, I designed the first version of a new product with desirable functionality, thoughtful navigation, scalable structure and user-friendly interfaces. I also created a design system to support consistency and effectiveness. During usability testing sessions specialists were excited about using the new system.
The key factors for a successful start were: the prioritization of requirements, the iterative design process, collaboration with the developers and close contact with the owner.
The expected business outcomes are:
Increased overall efficiency
Reduced costs for training new staff
Established streamlined processes
Next steps
The project is still ongoing and there are many features and improvements that I would like to work on next. Some of them are:
Creating internal knowledge base for this system
Implementing a notification system for reminders and feedback
I learned a lot from this project and I’m looking forward to seeing it grow and evolve. I’m grateful for the opportunity to work with such a passionate and dedicated team.
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